Returns Policy

  
 
 

Returns
Policy

 


We aim to offer a first class service to our customers. As part of this, we like to treat customers as we would like to be treated ourselves. Our Returns Policy reflects this and is based on what we believe to be the spirit of absolute fairness to all parties.

30 Day Money-Back Guarantee


With a couple of exceptions (see below**), should you buy anything from us and it is not suited for any reason whatsoever, so long as it is returned to us within 30 days in new condition* we would be happy to give you a full refund, no questions asked.

* (N.B. this includes any gift boxes and printed cardboard boxes/outers etc. which came with the product and, as such, need to be returned 'as new' too). Please be careful, therefore, not to damage anything when opening the product(s), boxes and cartons etc., because clearly we would have difficulty re-selling items which were damaged or had damaged or dog-eared gift boxes and/or their printed cardboard outers. To that end, all items need carefully protecting with bubblewrap etc. when being returned to us. Should they arrive damaged or dog-eared we would not be able to re-sell them as new and would therefore have to reduce the amount of the refund accordingly. With specific regard to fountain pens, obviously once they have been 'inked' they can no longer be regarded as 'new' so please bear that in mind too. Please also follow Royal Mail guidelines when packing and returning items.

** Limited Edition, Special Edition, specially-ordered non-stock items and Personalised Items:
Please note that specially ordered non-stock items, all limited edition writing instruments, all special edition writing instruments and any items which have been personalised are excluded from our full money-back guarantee. With such items we may only be able to offer a partial refund (or none at all if personalised) because we too are unlikely to be able to return them, i.e. to our own supplier. We would also need to recoup the cost of any insurance when in transit, for high value goods requiring it, as well as any non-standard, expedited or non-UK delivery costs. (Obviously with personalised items and many specially ordered non-stock items including limited/special edition writing instruments we may have no chance of reselling them if returned). If in doubt please check with us before buying and, for instance, perhaps order just one such special/limited edition item first to check that you are happy with it before ordering any larger quantity. Thank you.


Returns Postage

Our full refund to you would include the original price of the product(s), any VAT and the original postage cost levied at the time of the original transaction.

However, we would only pay for return postage to us in the unlikely event that either the products were faulty or if we had sent you the wrong ones, in which case we would be happy to reimburse you for reasonable [in our absolute opinion] return postage costs too.

Before returning goods, please contact us. Thank you.



Telephone: 01798 815 960 (international: +44 1798 815 960)

 

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